Please include in your email:
*Your Full Name
*Your Order #
*The item number for the product you would like to return
*The reason for return
PLEASE
NOTE: Any items returned to slobots.com MUST
be returned in the original packaging and shipping materials they were
received in. You may return the merchandise in its
original condition, within 3 business days of delivery for a refund less
shipping. After 3 days orders will be eligible for a store credit or
exchange up until 2 weeks after delivery date. We will provide you with
a web credit, less shipping costs for the properly returned item. The
refund or credit will be issued once we receive the merchandise and it
is found in it's original condition. If we receive your merchandise back
and it has obviously been damaged in any way or returned
improperly packaged, you will not receive a
refund or store credit. You must then pay for shipping if
you would like the merchandise returned to you.
*Refunds, credits or exchanges may take up to one week to be processed.
*Unused Merchandise Credits expire after 90 days
What items are without exception, not returnable?
*All special order and sale items are final. No exceptions.
*Items that have been damaged are no longer new and are not eligible for
return or exchange.
*All items handmade by artists.
How do I return an item/order?
Email Slobots.com within 3 days for a return authorization number
before returning your order.
You can ship your
return to our address:
Slobots
341-11 S. College Road
#1012
Wilmington, NC 28403
Please remember to include the order number and the last name on the
order.
Shipping Policy
When will my order be shipped?
Orders are shipped in 2 to 3 business
days and take 3 to 10 days to reach their destination for domestic
locations. International shipment times vary.
Can I get it any faster?
We offer Over Night and 2nd Day Shipping
but please
email us to make sure we are able to meet your request at that time.
Rquests for Over Night and You must receive a confirmation email from us to guarantee your request
is received. You are responsible for the costs of express shipments, and
they will be added to your order total after confirmation. Rush shipping
is not available for international addresses.
Domestic Shipping:
All products are
shipped via USPS Regular Mail, UPS Ground or USPS Priority Mail with a
delivery confirmation number.
Domestic Rates
(for US only):
Orders Up to $24.95 add $3.95
Orders $24.95 to $99.99 add $7.95
Orders $100.00 to $199.99 add $10.95
Orders $200.00 and up FREE SHIPPING
** Note: Some items are larger and require
extra or amended shipping charges. These charges will be noted in
the item details.
International Shipping:
We Ship WORLDWIDE via USPS Priority and
Global Priority Mail.
International Rates:
Orders Up to $24.99 add $8.50
Orders $25.00 to $99.99 add $13.95
Orders $100.00 to $199.99 add $17.95
Orders $200.00 to $399.99 add $22.95
Orders $400.00 and up FREE SHIPPING
International shipments, (including
Canada) take 1-3 weeks to arrive, depending on their
destination. Rush shipping is NOT available for international addresses.
International orders may be subject to import duties and taxes, which
are levied once the package reaches your country. Additional charges for
customs clearance are the responsibility of the recipient. Customs
policies vary widely from country to country so it’s a good idea to
contact your local customs office for further information before
ordering from our website. When you order from slobots.com and
affiliates, you must comply with all laws and regulations of the country
in which you are receiving goods. We are unable to mark packages as
"gift", "sample", or anything other than "merchandise" on the applicable
customs forms and cannot reduce the value of said package to lessen the
taxes and duties levied against the recipient. Sorry but no exceptions
will be made to this policy.
International customers who pay via
PayPal please note:
If the value of your merchandise is over $250, we are
required to ship your package via Global Express Mail to meet PayPal’s
requirements for online tracking. This may result in higher
VAT fees or customs charges.
Can I cancel my order?
Any order
can be cancelled prior to shipment. To ensure that we receive your
request prior to shipping, we must receive an email containing your
request to cancel the order within 45 minutes after the order is placed.
Lost
Items
We
are not responsible for items once they are shipped. We ship to the
address that was given with payment, and are not responsible if that
address is incorrect. If you have an unstable residence, then we
recommend having items sent to an office or another address where you
can pick up the package.
Service Refusal
We as a company
have the right to refuse service, cancel an order, or refuse an order,
to any customer that is threatening, abusive, or for any reason we deem
necessary.
Privacy Statement
We will never sell, trade or give away
your name, email, address or personal information to any business or
third party. Occasionally your email will be used to send promotional
materials such as coupons, special offers and other news from
slobots.com or affiliated companies. You can choose not to receive
newsletters by sending a return email with “unsubscribe” in the subject
box from the email address where you no longer wish to receive the
newsletter.
